This software provides multiple people simultaneous access to customer support e-mails. It pops e-mails from the specified mail account(s) and converts them into news articles. It then automatically posts the news articles to specified newsgroup(s) within the local intranet. Before posting the mails to a newsgroup, the software adds a tracking identifier to all the new mails. Topics: Customer Support Tool, Business, Management, Customer support, Customer Support Tool
This solution allows you to offer a full suite of customer service options, including live chat with co-browsing and macros, case management with automated routing and private message threading, a searchable knowledge base with advanced features like user-rated articles and subscription to articles, automated case reminders, priority handling and chat login. You can also use this to offer customer and exit surveys that allow you to measure satisfaction and product idea testing. Extensive... Topics: ServiceTraq, Business, Management, Customer support
This program provides customer support with both Windows and Web applications. You can enter data and create reports. It supports multiple users. The optional Web interface lets customers request support online and lets your support staff update requests without installing software on their workstations. Topics: Proactive Customer Support, Business, Management, Customer support, proactivecustomersupport,...
This customer database allows you to store, edit and search for information about your customers. You can keep records of your contacts, create schedules and send personalized e-mail messages. Topics: EasyCustomers, Business, Management, Customer support, Easy Customers
This is a program for sharing and controlling information on service requests and complaints. It is useful for real estate managers, help desks, all types of distribution, and other situations where information on ongoing events must be available on a network. Topics: ABSequest, Business, Management, Customer support, ABSequest
This stand-alone helpdesk solution is based on end-users submitting wizard-based Trouble Tickets directly from their computers. Users select from any of a large number of common computer problems, each of which requires the user to answer a series of relevant questions about the selected problem type. As the Trouble Ticket is sent, the local computer is automatically inspected, and dozens of relevant pieces of information about the user and the computer are attached to the Ticket. Topics: LanHelpdesk, Business, Management, Customer support, LanHelpdesk
This program enables companies doing business online to directly interact with their Web site visitors through live chat. CustomerReach includes Windows-based agent and operator software, visitor tracking and monitoring, pro-active invitation, customization, handling multiple calls, transferring calls, spell checking as you type, typing indication, the ability to push pages or other Web content, integrated Web browsing, agent images, common phrases and chat between agents. Topics: CustomerReach, Business, Management, Customer support, CustomerReach
This is an interactive Web meeting and customer support tool designed specifically for software sales, support and training professionals in small and medium-sized businesses. You can instantly host a private presentation or meeting with customers, prospects or trainees without requiring complex software downloads or cumbersome back-end integration. The program can give your sales, support and training staff the ability to share a desktop, send instant messages, engage in directed Internet... Topics: BLive, Business, Management, Customer support, BLive
This help desk software allows you to log calls, track call escalation and problem resolution, manage contacts, track inventory, search the integrated knowledge base, and manage your service-level agreements. The software can be customized to your requirements and comes with more than 130 pre-defined reports. Topics: SupportDesk, Business, Management, Customer support, SupportDesk
Multi-user ready at no additional cost, this program provides basic functionality that does not require consultants to help you install and learn the program. Your CSRs will be able to record, search, update and report on calls about your products or services within minutes of installation. In addition, if you install the HTTP server on a PC with a static IP address, you won't have to install the Windows application on the computer. The Windows application includes wizards for querying and... Topics: QUAD Help Desk, Business, Management, Customer support, QUAD Help Desk
This program helps you pinpoint problems and equipment failures. You can also troubleshoot by telephone or over the Internet to help customers and technicians in remote locations. The program includes a wizard-style set-up and built-in artificial intelligence. Topics: Expert Troubleshooter, Business, Management, Customer support, Expert Troubleshooter
This call accounting software can be used in offices, hospitals, universities and organizations that need to allocate telecom costs to various individuals, departments or cost centers. It can also be used to monitor telephone costs and productivity for every employee in the company. It includes more than 30 built-in reports, support for accounts codes and PINs, multiple-operator support, and a contacts database. Topics: Call Accounting Mate, Business, Management, Customer support, Call Accounting Mate
This tool provides a variety of services to assist you with running a help desk. It provides call tracking, knowledge management and problem resolution. You can also use it for call management, statistic reports and invoice handling. Because this uses the SQL-connection module, it supports MS SQL Server and can handle large databases. The latest version of the program supports client installations on Citrix and Windows 2000 Terminal Server. English, French, Swedish and Danish language support... Topics: Abacus HelpDesk, Business, Management, Customer support, Abacus HelpDesk
This help desk software allows you to log support calls and jobs for anything ranging from help desks to problem tracking with products and services. Topics: Acacia Help Desk, Business, Management, Customer support, Acacia Help Desk
This is a multi-user customer database and help desk solution. It keeps track of customer information, and you can enter purchased products and services for each. You can also log issues and resolutions for each customer. The program can be customized, and you can generate reports for all of the stored information. Topics: Customer Database Pro, Business, Management, Customer support, Customer Database Pro
This customer service helpdesk tool uses industry-standard databases like Access, Microsoft SQL Server and Oracle. Many reports are supplied. If you need more, you can build your own using any of the available reporting tools. You can group records and change fonts and colors. Numerous pre-defined filters let you show only the information you need. You can also define your own filters and share data views with other members of your team. Topics: LBE Desktop Helpdesk, Business, Management, Customer support, LBE Desktop Helpdesk
Use this tool when you need to build and administer a survey and analyze the results. It's efficient for individuals, educational institutions and organizations that need to quickly create and conduct exams or surveys over the Web, the phone or in printed questionnaire form. Point-and-click features make collecting and reviewing results simple. Full support for automated test scoring is included. An Explorer-style expandable view displays all respondents and surveys. Forms can be printed,... Topics: SurveyGold, Business, Management, Customer support, surveygold, survey gold
This program allows you to send new images of products, navigate with customers, and send customers files, updates and special offers. Topics: Bocazas Live Support, Business, Management, Customer support, Bocazas Live Support
This live chat system give you client-side access to a list of supporters. The visiting client does not need to install any software and uses a standard browser. Topics: WSMS live support, Business, Management, Customer support, W SMS live support
This is versatile help desk and tracking program for tracking calls, issues, problems, or software bugs and defects. Optional companion tools are available for Web-enablement, customer self-help via the Web, automatic issue escalation and notification, PC inventory/auditing, and enhanced data searches. This Windows 95/98/NT/2000 application ships with a Microsoft Access 2000 database. The Enterprise edition of this software is compatible with other popular databases, making it a scalable... Topics: BridgeTrak, Business, Management, Customer support, BridgeTrak, bridge trak, bridge-trak, bridge...
This is a customer support application that helps track and manage problems and has automatic notifications. Topics: CISS Help Desk System, Business, Management, Customer support, ciss help desk system, helpdesk
This program features a full client-server SQL server database and offers a complete list of enterprise features. Topics: HelpMaster Pro Enterprise Edition, Business, Management, Customer support, HelpMaster Pro...
This comprehensive tool lets IT support staff manage requests, computers, peripherals and software inventory. It is Web-enabled, so it lets users submit support request using Web browser. Topics: DBS Help Desk, Business, Management, Customer support, dbs, helpdesk, help desk, help, desk
This help desk program allows you to record information about your users, their computers, peripherals, software and problems. Reports can be output to PDF files for e-mailing as attachments. Topics: Been There, Done That!, Business, Management, Customer support, Been There Done That
This is a Web based project management system designed for bug tracking, tracking projects, development teams, software releases, clients, support calls and knowledge bases. Dev Hound can use IIS or its own Web server, has configurable e-mail notifications, mail merge for making newsletters, standard reports, report wizard and advanced report and graph generation. Dev Hound also has several themes such as Windows XP and Aqua, and options for custom fields, multiple databases, billing, call... Topics: Dev Hound, Business, Management, Customer support, TRACKING, BUG, ISSUE, DEFECT, TRACKER, PROJECT,...
This is a full-featured, Web-enabled help desk program. The interface is a combination of Active Server Pages and HTML template files. The information can be saved and exported. Version 2.5 has many changes to make data entry even faster and includes additional reports and updated Web page interface. Topics: AccessAble Help Desk Pro Edition, Business, Management, Customer support, accessAble help desk pro...
This is an intranet communication platform. The Web-enabled software tracks and communicates in order to expedite and enhance the control and handling of any IT-related issue. It provides a means of logging and reviewing requests, or suggestions made by staff using the built-in Data Systems Requests. Topics: Auscomp IT Commander, Business, Management, Customer support, BUSINESS, NETWORK, INTRANET, IT,...
Request tracker is a helpdesk management program that tracks customer requests and problems as well as their resolutions. The database stores all key information from every helpdesk case by customer request, who assisted them, how the request was handled and how long it took. Bring up specific past customer issues for review and identify which solutions were most effective. Topics: Request Tracker, Business, Management, Customer support, help desk, work order, request, customer...